Return & Refund Policy

Return & Refund Policy

Your satisfaction is important to us. If you are not fully satisfied with your purchase, please review our policy below.

Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, unworn, and in original condition with original packaging.

Due to hygiene reasons, earrings and pierced jewelry are non-returnable unless they arrive damaged or defective.

Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.

Refunds

  • Once your return is approved and received, refunds will be processed within 3–7 business days.

  • Refunds will be issued to the original payment method.

Return Shipping

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

To initiate a return, contact us at info@jewmedy.store.